Pro Style Optical at 3801 24th Street B, Lubbock

Reviews

• Cristina Mulcahy

  Jun 03, 2018
  ★ ★ ☆ ☆ ☆
  NEVER AGAIN!! I brought a 2 year old pair of Sama Eyeglasses I had to Pro-Style because they were just slightly too tight behind the ear. I paid $700 for the Sama frames, which are a well known boutique eyeglass brand. The owner, Sylvie told me it was an "easy fix" and she would just have to heat the earpieces....after a 45 minute wait (which was fine, because I didn't have an appointment) she brought the glasses out....in 2 pieces!!! 2 pieces!! She overheated them (which of course she didnt admit to) and told me that my occasionally leaving in my car in heat/cold caused them to "stress fracture" when she heated them. To "remedy" the situation she offered to put my lenses in a pair of Harley Davidson, Candies, or Oh La La frames...you know totally equivalent ones to my $700 Sama Frames. Sylvie then told me that she stopped carrying Sama years ago because they just weren't quality frames....which made total sense, when I saw that she carried Candies, True Religion, and Harley Davidson frames, but my handmade in japan, boutique frames were "poor quality." To top it off, this whole ordeal took 3 hours! 3 HOURS! Never again. I understand when people make mistakes, it happens. But to 1). not own up to her mistake 2). then to tell me my glasses were "poor quality" and 3). its my fault that the glasses broke, was totally UNBELIEVABLE!!

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